Principal Presales Engineer
Core
Enable customers to build the future of communications by leading technical pre-sales relationships, proposing architectures, and demonstrating Twilio's product capabilities.
Role type
Principal Presales Engineer (New Business Communication)
Builds
Technical win for customer accounts, complex presentations, product demos, and Proof-of-Concepts
Domain
Communications technology, Cloud platforms (AWS, GCP, Azure), Telecom/SIP/Contact Center
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Solutions engineering (presales), Backend development (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, React, Vue.js, Angular), REST API design, Cloud architecture, Customer-facing consulting
Preferred skills
New business account management, Telecom/SIP/Contact Center/Security domain expertise, Sales methodologies
Technologies
Twilio Communications Products, Amazon Web Services, Google Cloud, Microsoft Azure, Java, C#, Node.js, Python, PHP, JavaScript, React, Vue.js, Angular
Responsibilities
Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, and design documentation; Lead technical discovery sessions to uncover customer needs; Build and present complex presentations and product demos; Establish as a trusted advisor by introducing innovative solutions; Contribute to the Solutions Engineering community through knowledge sharing and creating reusable demonstration materials
Seniority
Principal, hands-on IC with leadership and deal support