RMS Architect
Core
Lead end-to-end delivery of Records Management System (RMS) implementations for public safety agencies, including solution design, configuration, and adoption.
Role type
Senior IC Product Architect (RMS)
Builds
Configurable RMS platforms for public safety (Reporting, Case Management, Evidence, Warrants)
Domain
Public Safety / Government Technology
Deliverable
client delivery
Required skills
Solution design, system configuration, business process analysis, integrations, hardware components, change management, training delivery, product demonstrations, user adoption strategies
Preferred skills
Technical aptitude for configurable platforms, ability to learn new tools quickly
Technologies
Configurable platforms, RMS workflows, forms, data structures
Responsibilities
Lead end-to-end delivery of RMS implementations including solution design, system configuration, testing, training, and go-live support; Translate customer business requirements into scalable technical configurations and user workflows; Oversee RMS implementation across workstreams including integrations and hardware components; Establish and standardize best practices for RMS delivery across customers; Facilitate customer workshops to gather requirements, validate workflows, and drive alignment; Deliver engaging, high-quality training sessions for technical and non-technical audiences; Lead product demonstrations, working sessions, and launch events; Support user adoption by translating product capabilities into practical use cases; Guide change management efforts to ensure successful product adoption and long-term customer success