Professional Sevices Engineer
Core
Implementing technical aspects of NICE product deployments, handling non-standard configurations, and assisting product teams with new releases.
Role type
Professional Services Engineer (Implementation & Configuration)
Builds
Custom deployments and integrations of NICE product suites for clients
Domain
Customer Experience & Financial Crime Technology
Deliverable
production ML models | product features | infrastructure
Required skills
System/implementation engineering for complex data driven solutions, Scripting (PowerShell, .Net, C#, Java), APIs (REST, SOAP), Data handling (RDBMS/MS SQL), Windows server/client management, Methodical troubleshooting
Preferred skills
Programming (C#), .Net framework, MS Azure Cloud technologies, Experience in Policing or criminal justice sector IT
Technologies
PowerShell, .Net, C#, Java, REST, SOAP, Postman, Fiddler, MS SQL, Windows Server, MS Azure
Responsibilities
Implementing and supporting custom deployments and integration of various NICE product suites for clients, Working on non-standard configuration requests, manual database and file manipulations, Escalating issues to management and/or R&D when appropriate, Accurately tracking effort on tasks and evaluating impact, Using best practice methods and quality standards on all project phases
Seniority
Individual Contributor