Sr. Content Manager, Learning & Enablement (Customer)
Core
Build and run the engine behind Hi Marley's enablement content, auditing existing materials, governing standards, and designing complex instructional content for customers and internal teams.
Role type
Senior individual-contributor content manager (learning & enablement)
Builds
Reusable, modular enablement materials (guides, walkthroughs, videos, pop-ups) and a governed content system for a SaaS claims management platform.
Domain
SaaS / Insurance technology / Customer enablement
Required skills
Content strategy, instructional design, content governance, taxonomy design, adult learning principles, written communication, systems thinking, AI tooling, cross-functional collaboration
Preferred skills
Experience with Zendesk, Loom, HubSpot, Pendo, or comparable enablement platforms
Technologies
Zendesk, Loom, HubSpot, Pendo
Responsibilities
Audit and govern existing enablement content across channels; Define and maintain content taxonomy and organizing structures; Design and create high-stakes instructional materials; Maintain accuracy and consistency of the Customer-Facing Help Center; Partner with Product and Marketing to translate releases into practical enablement materials; Collaborate cross-functionally to improve content processes and leverage AI for efficiency
Seniority
Senior, hands-on IC