Senior Technical Operations Specialist
Core
Deliver reliable, secure, and effective technology services to employees across international offices through hands-on technical support, infrastructure management, and global TechOps initiatives.
Role type
Senior Technical Operations Specialist (IC)
Builds
Office technology environments, infrastructure, endpoints, telephony, and collaboration tools for global employees
Domain
Enterprise IT Operations / Global Technology Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise computing environment support, networking, endpoint management, Microsoft 365 administration, Windows OS support, VOIP telephony, hardware installation and configuration, software deployment and patching, stakeholder management, technical troubleshooting, international travel, driving
Preferred skills
Customer service focus, technical curiosity, complexity navigation, optimization of workflows, cross-cultural collaboration
Technologies
Microsoft 365, Windows operating systems, endpoint management tools, networking technologies, VOIP telephony
Responsibilities
Provide senior-level technical support for desktop, endpoint, network, telephony, mobile, and collaboration technologies; diagnose and resolve hardware, software, OS, and connectivity issues; install, configure, maintain, upgrade, and relocate technology equipment; coordinate software deployments, patches, and updates; manage office technology environments and infrastructure; work with vendors to deliver technology solutions; visit office locations to assess requirements and implement improvements; build relationships with local stakeholders; contribute to global TechOps projects; support corporate security programs and employee onboarding; create and maintain technical documentation and procedures.
Seniority
Senior, hands-on IC
