Customer Success Manager II (Japan)
Core
Dedicated Customer Success Manager for Teamworks in Japan, building the market presence from scratch by managing the full customer lifecycle for sports organizations using Hub, AMS, and Intelligence tools.
Role type
Senior Customer Success Manager (Market Expansion)
Builds
Customer success and account growth for sports organizations in Japan using Teamworks software suite
Domain
Sports Technology / Japanese Sports Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Japanese sports ecosystem experience (as player/coach/staff), fluency in Japanese and English, project management, data literacy, client relationship building, training and upskilling, opportunity identification
Preferred skills
Customer Success or Account Management experience, familiarity with Teamworks products (Hub, AMS, Smartabase) or similar athlete management platforms
Responsibilities
Own full customer lifecycle from implementation to renewal and expansion, drive renewals and account growth, train and upskill clients, partner with PSM and Intelligence teams, identify new club engagement and upsell opportunities, travel within Japan for face-to-face engagements
Seniority
Senior, hands-on IC with market-building responsibility