IT Support Engineer (w/m/d)
Hybrid
Core
First and second-level IT support for colleagues and customers, resolving hardware and software issues via phone, in-person, or remote.
Role type
IT Support Engineer (1st & 2nd Level)
Builds
IT services availability and user productivity
Domain
IT Infrastructure / Enterprise Support
Required skills
Active Directory, Windows Desktop, Microsoft Office, Microsoft Exchange, structured troubleshooting, remote support, on-site service execution
Preferred skills
Driver's license B, willingness to travel within Upper Austria
Technologies
Active Directory, Windows Desktop, Microsoft Office, Microsoft Exchange
Responsibilities
Answer user inquiries via phone, in-person, or remote; analyze hardware and software faults; execute maintenance and service tasks; escalate complex issues to 3rd level support
Seniority
Mid-level, hands-on IC