Regional IT Support Specialist II
Core
Regional IT Support Specialist providing comprehensive technical assistance, hardware/software installation, and system maintenance across Enviva's plants, ports, and offices.
Role type
Senior IC IT Support Specialist (Infrastructure & End-User)
Builds
IT support services for internal customers at production facilities and corporate locations
Domain
Renewable Energy / Wood Bioenergy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 troubleshooting, Apple device support (iOS/macOS), Office 365/Exchange ActiveSync administration, hardware installation and configuration, network and security basics, ITIL methodologies, incident documentation, mobile device setup, A/V meeting support, physical equipment handling (lifting up to 50 lbs)
Preferred skills
SharePoint/OneDrive admin, manufacturing scale and kiosk systems experience, IT certifications
Technologies
Windows 11, Apple (iOS/macOS), Office 365, Exchange ActiveSync, SharePoint, OneDrive, multifunction printers, scale systems, kiosk systems
Responsibilities
Diagnose and resolve hardware/software issues on Windows and Apple devices; install and configure hardware/software at plants and ports; maintain scale and kiosk systems; troubleshoot Office 365/Exchange on mobile platforms; document incidents and resolutions; provide remote and on-site support; escalate complex issues; assist with user training; provide A/V meeting support; perform after-hours support; execute assigned projects
Seniority
Senior, hands-on IC