Non-Technical Project/Program Management (Business/Field Administration)
Core
Support the Field Service Organization (FSO) team by managing business processes, operational coordination, and data analytics to ensure productive and efficient field operations.
Role type
Senior Business/Field Administration Manager
Builds
Operational efficiency and data-driven reporting for the Field Service Organization
Domain
Semiconductor equipment manufacturing and field service operations
Deliverable
dashboards & analysis
Required skills
Business process management, Data analytics, Stakeholder coordination, KPI monitoring, Change management, Database management, Reporting, Process improvement, Organizational management, Cross-functional communication
Preferred skills
Field service business fundamentals, Manufacturing service understanding
Technologies
Power BI, SAP, MS Excel, MS Word, MS PowerPoint
Responsibilities
Partner with cross-functional stakeholders (field, finance, HR, global teams); Manage field service readiness and labor estimation; Monitor field KPIs and lead change management; Support field teams with system coordination and issue follow-up; Manage spare part supply progress and overall process management; Develop and maintain operational databases; Track action items and deliverables for timely completion.
Seniority
Senior, hands-on IC