Manager, Customer Engineer
Core
Manage customer service operations, forecast financial and manpower requirements, and ensure system uptime for semiconductor equipment.
Role type
Manager, Customer Engineer (Service Operations)
Builds
Service agreements, system startups, and warranty support for semiconductor manufacturing equipment.
Domain
Semiconductor equipment / Materials science
Required skills
Financial forecasting, team management, inventory management, RMA procedures, customer satisfaction management, technical problem solving, quality improvement processes
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups, local inventories, and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downs and achieve guaranteed uptime; promote quality improvement processes.
Seniority
Manager, team leadership