Manager, Customer Engineer
Core
Manage customer service operations, forecasts, and team performance to ensure system uptime and customer satisfaction for semiconductor equipment.
Role type
Manager, Customer Engineer (Service Operations)
Builds
Service agreements, system uptime, and operational efficiency for semiconductor manufacturing equipment.
Domain
Semiconductor equipment / Materials science
Required skills
Financial forecasting, team management, inventory management, RMA procedures, customer satisfaction management, hiring and training, safety compliance, continuous improvement.
Preferred skills
None stated.
Technologies
None stated.
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups, local inventories, and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downs and achieve guaranteed uptime; promote quality improvement processes.
Seniority
Manager, team leadership