Manager, ETCH Customer Engineer
Core
Manage ETCH Customer Engineers to ensure system uptime, service performance, and customer satisfaction for semiconductor manufacturing equipment.
Role type
Manager, Customer Engineering (Semiconductor Equipment)
Builds
Service agreements, system startups, and warranty support for semiconductor chip manufacturing lines.
Domain
Semiconductor manufacturing / Materials science
Required skills
Financial forecasting, team hiring and training, inventory management, RMA procedures, escalation management, continuous improvement processes, safety compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast financial and manpower requirements for service agreements; manage system startups, local inventories, and RMA procedures; ensure customer satisfaction with system performance; interview, hire, and train customer engineers; escalate system downtime issues; achieve guaranteed uptime targets; promote quality improvement processes.
Seniority
Manager, team leadership