Manager V, Customer Engineer-Semi-Shanghai/Zhejiang/Jiangsu Province
Core
Manage customer service operations, financial forecasting, and team leadership for semiconductor equipment in the Shanghai/Zhejiang/Jiangsu region.
Role type
Senior Manager, Customer Engineering Operations
Builds
Service agreements, system uptime, and operational efficiency for semiconductor and display manufacturing customers
Domain
Semiconductor manufacturing equipment and materials engineering
Required skills
Financial forecasting, team hiring and training, inventory management, RMA procedures, customer satisfaction management, safety compliance, operational problem solving, resource allocation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups, local inventories, and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downtime issues; achieve guaranteed uptime parameters; promote quality improvement processes
Seniority
Manager, hands-on leadership