Manager, Customer Engineer
Core
Manage customer service operations, forecasts, and team performance for semiconductor equipment in the Qingdao region.
Role type
Manager, Customer Engineer
Builds
Service agreements, system uptime, and operational efficiency for semiconductor manufacturing equipment
Domain
Semiconductor equipment and materials science
Required skills
Financial forecasting, team hiring and training, inventory management, RMA procedures, customer satisfaction management, escalation management, quality improvement processes
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups, local inventories, and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downs; achieve guaranteed uptime and other customer parameters; promote quality improvement processes
Seniority
Manager, team leadership