Manager, Customer Engineer
Core
Manages a team of customer engineers to ensure system uptime, service quality, and operational efficiency for semiconductor equipment.
Role type
Manager, Customer Engineer
Builds
Service agreements, system startups, and warranty support for semiconductor manufacturing equipment
Domain
Semiconductor equipment and materials science
Required skills
Financial forecasting, team management, inventory management, RMA procedures, customer satisfaction management, technical problem solving, safety compliance, talent development
Preferred skills
Industry knowledge, leadership, continuous improvement processes
Technologies
Semiconductor equipment systems, RMA systems, inventory management systems
Responsibilities
Forecast financial and operational requirements, manage system startups and warranty costs, ensure customer satisfaction with service performance, interview and train customer engineers, escalate system downtime issues, promote quality improvement processes
Seniority
Manager, team leadership