Product Line Manager III
Core
Supports CMP service operations performance across the region while serving as the FSO focal point for CMP field product support and execution.
Role type
Senior Product Line Manager (CMP Service)
Builds
Regional CMP service operations, customer experience, and operating plan commitments
Domain
Semiconductor equipment services (CMP)
Required skills
Cross-functional matrix influence, KPI tracking (Uptime, Availability, cost), field escalation leadership, supply chain coordination, repair/refurbishment program management, field readiness planning, strategic customer agreement execution
Preferred skills
CMP experience (process, hardware, consumables, or service), analytics and diagnostics understanding, equipment health monitoring concepts
Technologies
CMP equipment, service contracts, supply chain systems
Responsibilities
Serve as FSO focal point for CMP field product support and operational execution; Drive cross-functional execution across service contracts, equipment performance, supply chain, quality, cost, and customer escalations; Track and drive CMP service contract KPIs including Uptime, Availability, service quality, and cost performance; Lead high-level Service CMP customer and field escalations ensuring clear ownership and closure plans; Drive CMP repair and refurbishment programs with Engineering and Supply Chain; Ensure CMP field teams have required technical readiness, maintenance capability, documentation, parts, and support infrastructure; Communicate CMP operational performance, key risks, customer escalations, and recovery plans to senior leadership and key stakeholders
Seniority
Senior, hands-on IC