(Senior) Engineer, Total Product Support
Core
Provide system-level technical support for advanced CMP platforms across development and customer environments, ensuring successful transition from development to high-volume manufacturing.
Role type
Senior IC Total Product Support Engineer (CMP)
Builds
Advanced CMP platforms for semiconductor manufacturing
Domain
Semiconductor equipment / Chemical Mechanical Polishing (CMP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
CMP semiconductor equipment expertise, system-level troubleshooting, root cause analysis, NPI support, cross-functional collaboration, global customer support, tool installation/qualification knowledge, semiconductor fab operations knowledge, data-driven performance analysis, technical leadership/mentoring
Preferred skills
Experience with polishing or similar wafer processing equipment, experience supporting high-volume manufacturing, ability to operate independently in high-pressure situations
Technologies
CMP platforms, wafer processing equipment, fab operations tools
Responsibilities
Lead advanced troubleshooting and root cause analysis for complex tool and process issues; Support new product introductions (NPI) including first builds and First-In-Fab deployments; Drive continuous improvement by feeding field learnings back into engineering; Partner with manufacturing, supply chain, and field service teams to ensure seamless product performance; Support customers globally including escalation management; Develop strategies to improve tool uptime, reliability, and total cost of ownership; Contribute to development of procedures, documentation, and training materials for field teams
Seniority
Senior, hands-on IC with technical leadership