Service Manager, Customer Engineer - ESMC Long-Term Assignment
Core
Service Manager leading Customer Support Engineering for TSMC Global Account in Dresden, Germany, managing professional Customer Engineers and driving equipment uptime and productivity.
Role type
Senior Service Manager (Field Service)
Builds
Semiconductor manufacturing equipment uptime and productivity for TSMC
Domain
Semiconductor equipment / Materials engineering
Required skills
People management, After-sales service business acumen, Customer relationship management, Team coaching, Financial forecasting, RMA management, System installation planning, KPI monitoring
Preferred skills
Field service team experience, Semiconductor equipment supplier experience
Technologies
FieldSmart, Customer Support Division (CSD) systems
Responsibilities
Manage and coach Customer Engineers in the TSMC Germany account, Execute daily clean desk checks and weekly fab visits, Host weekly customer meetings and internal alignment meetings, Manage RMA procedures and engineer hours tracking, Plan and execute system installations and start-up meetings, Monitor financial forecasts and cost efficiency for the district.