ETCH Technical Product Support (TPS) Engineer
Core
Third-level escalation and failure analysis for semiconductor equipment hardware and software, supporting new product introductions and early learning shipments.
Role type
Senior IC technical product support engineer (semiconductor equipment)
Builds
Hardware performance stability, design corrections, and system performance data for semiconductor manufacturing tools
Domain
Semiconductor equipment and materials science
Required skills
Failure analysis, hardware performance analysis, software stability troubleshooting, ECO review, system performance metrics (MTBF, MTBI), technical documentation, on-site training delivery
Preferred skills
Engineering tool operation, calibration, process data analysis, I/W spending analysis
Technologies
Semiconductor equipment hardware, engineering tools, process software
Responsibilities
Resolve critical long-term customer issues with upper management; drive failure analysis to identify and correct long-term technical issues; provide alpha and beta site support for installation, operation, calibration, and testing; generate and present system performance data including MTBF and availability metrics; organize and manage on-site training for new product introductions.