IT Support Engineer
Core
IT Support Engineer providing end-user support, troubleshooting, and operational improvements for a primarily macOS environment at a fast-growing AI company.
Role type
Mid-to-Senior IT Support Engineer (Infrastructure & Operations)
Builds
Employee onboarding/offboarding workflows, automated support processes, and device management systems.
Domain
Technology / IT Operations / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS troubleshooting, Google Workspace administration, Slack administration, identity and access management (SSO, MFA), MDM fundamentals, basic scripting (Bash, Python), cross-team coordination
Preferred skills
Networking basics (DNS, DHCP, VPNs), zero-trust security concepts, AI tool usage, process redesign
Technologies
macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, Bash, Python
Responsibilities
Triage and resolve hardware, software, and networking issues; support access management and employee lifecycle workflows; maintain internal documentation and identify automation opportunities; assist with scripting for repetitive tasks; participate in on-call rotation.
Seniority
Mid-to-Senior, hands-on IC
