Site Manager, Customer Engineer - AZ Long-Term Assignment
Core
Lead Customer Support Engineering group for TSMC Global Account in Arizona, managing field service teams and ensuring equipment uptime and productivity.
Role type
Senior Site Manager (Customer Engineering)
Builds
Semiconductor manufacturing equipment uptime and productivity for TSMC
Domain
Semiconductor equipment, after-sales service
Required skills
People management, semiconductor equipment knowledge, after-sales service acumen, customer relationship management, team coaching, financial forecasting, system installation planning, RMA management, KPI monitoring
Preferred skills
Field service team experience, after-sales service business acumen
Technologies
FieldSmart, CE MGR SUMMARY
Responsibilities
Manage and coach Customer Engineers for TSMC global account; Execute daily clean desk checks and weekly fab visits; Host weekly customer meetings and internal alignment meetings; Manage RMA procedures and engineer hours tracking; Lead salary and career planning for the team; Monitor CSD Award Program and mentor program; Drive margin improvement initiatives.
Seniority
Senior, hands-on IC with team leadership