Service Manager - (M3) - CVD/Etch (Taichung)
Core
Manage customer relationships and lead a team of customer engineers for CVD/Etch equipment in the semiconductor/display industry.
Role type
Senior Service Manager (Field Engineering)
Builds
Customer support plans, system installation execution, and RMA procedures for semiconductor manufacturing equipment.
Domain
Semiconductor manufacturing / Materials Engineering
Deliverable
client delivery
Required skills
Customer relationship management, team leadership and coaching, account planning, financial forecasting, RMA management, system installation planning, escalation management
Preferred skills
None stated
Technologies
CVD/Etch equipment
Responsibilities
Develop and maintain customer relationships at all levels; manage, coach, and direct customer engineers including performance appraisals; act as the prime interface with Product Divisions (tech support, training, spares, reliability); monitor CSD Award Program and mentor programs; execute escalation procedures; support system sales and provide financial forecasts; manage system installation planning and execution; manage RMA procedures and engineer hours tracking.
Seniority
Senior, hands-on IC with management responsibilities