Site Director, Customer Engineer - ESMC Long-Term Assignment
Core
Leading Customer Engineering group for TSMC Global Account in Dresden, Germany, managing site operations, P&L, and customer satisfaction for semiconductor equipment services.
Role type
Senior IC Site Director (Customer Engineering)
Builds
Equipment installation, warranty extended management, maintenance support, refurbishment, and upgrades for semiconductor manufacturing.
Domain
Semiconductor manufacturing equipment and services
Required skills
Semiconductor field team management, after-service business acumen, multi-site management, people management, strategic planning, customer relationship management, technical module expertise (PVD/CVD/ETCH/FEP/CMP/IMP)
Preferred skills
TSMC experience, leading multi-layer organizations, long-term relationship building
Technologies
PVD, CVD, ETCH, FEP, CMP, IMP
Responsibilities
Manage professional Customer Engineers for TSMC global account; direct ESMC Germany business issues including customer satisfaction and P&L; anticipate customer needs and deliver service commitments; serve as primary interface for operational and service commitments; ensure workforce skills meet customer requirements; align strategies with business unit direction; define performance metrics and report progress.
Seniority
Senior, hands-on IC with management responsibilities