Site Manager, Customer Engineer - ESMC Long-Term Assignment
Core
Lead Customer Support Engineering group for TSMC Global Account in Dresden, Germany, managing field service teams and ensuring equipment uptime.
Role type
Senior Site Manager (Customer Engineering)
Builds
Equipment uptime and productivity for semiconductor manufacturing customers
Domain
Semiconductor equipment / After-sales service
Required skills
People management, semiconductor equipment knowledge, after-sales service acumen, cross-cultural communication, financial forecasting, system installation planning, RMA management, team coaching
Preferred skills
Field service team experience, after-sales service business acumen
Technologies
FieldSmart, CE MGR SUMMARY
Responsibilities
Coach and support local managers across different cultures, manage customer engineers including salary and career planning, develop and maintain customer relationships, initiate business reports, monitor CSD Award and mentor programs, execute escalation procedures, manage financial forecasts and cost efficiency, oversee system installation and RMA procedures, conduct daily/weekly operational checks and meetings
Seniority
Senior, hands-on IC