Site Director, Customer Engineer - AZ Long-Term Assignment
Core
Leading Customer Engineering group for TSMC global account in Arizona, USA, managing site operations, P&L, and customer satisfaction for semiconductor equipment services.
Role type
Senior IC Site Director (Customer Engineering)
Builds
Equipment installation, warranty management, maintenance support, refurbishment, and upgrades for semiconductor manufacturing sites.
Domain
Semiconductor equipment services and field service management
Required skills
Semiconductor field team management, multi-site management, after-service business acumen, people management, strategic planning, customer relationship building, technical module expertise (PVD/CVD/ETCH/FEP/CMP/IMP)
Preferred skills
TSMC experience, leading multi-layer organizations, long-term relationship building
Technologies
Semiconductor equipment modules (PVD, CVD, ETCH, FEP, CMP, IMP)
Responsibilities
Manage professional Customer Engineers for TSMC global account in AZ, USA; Direct and be responsible for AZ business issues across account site including customer satisfaction, P&L, and budget management; Anticipate future customer needs and direct delivery of customer service commitments; Serve as primary interface to the site account on all operational and service commitments; Ensure the site maintains a workforce with requisite skills and capabilities; Work with senior business group management to align strategies with organization direction; Define performance metrics and report on site progress against goals.