Manager , Customer Engineer III
Core
Manage and coach multiple teams of customer engineers to support semiconductor equipment customers, ensuring operational execution and customer satisfaction.
Role type
Senior IC manager (customer engineering)
Builds
Semiconductor chip manufacturing equipment and services
Domain
Semiconductor manufacturing / Materials science
Required skills
Team leadership, customer relationship management, resource planning, financial forecasting, escalation management, system installation oversight, performance management, cross-functional coordination
Preferred skills
Technical understanding of semiconductor equipment operations, experience with global standards of business conduct
Technologies
Semiconductor manufacturing equipment, Customer Service Management (CSM) systems
Responsibilities
Develop and maintain strong customer relationships across multiple accounts; Manage, coach, and direct multiple teams of customer engineers; Execute escalation procedures for technical and operational issues; Plan and execute system installations and process support; Monitor RMA procedures and engineer effectiveness; Lead account planning with District Sales Engineers; Manage salary, career, and succession planning for the team.
Seniority
Senior, hands-on IC