Manager III, Customer Engineer - (M3)
Core
Manages a team of customer engineers and supervisors, ensuring system uptime, customer satisfaction, and operational efficiency for semiconductor equipment.
Role type
Senior IC manager (customer engineering)
Builds
Service agreements, system uptime, and operational plans for semiconductor manufacturing equipment
Domain
Semiconductor manufacturing / Materials science
Required skills
Team management, financial forecasting, inventory management, RMA procedures, customer satisfaction management, hiring and training, safety compliance, continuous improvement
Preferred skills
Technical guidance in materials science, talent development, quality improvement processes
Technologies
Semiconductor equipment systems, RMA systems, inventory management systems
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups, local inventories, and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downs and achieve guaranteed uptime; promote quality improvement processes to reduce cycle time and drive technical performance