Manager III, Customer Engineer (M3) - PDC
Core
Manage customer service operations, forecasts, and team performance for semiconductor equipment start-ups and warranties.
Role type
Senior IC Customer Service Manager
Builds
Reliable service delivery and operational efficiency for semiconductor manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Required skills
Financial forecasting, team management, inventory control, RMA management, customer satisfaction, hiring and training, safety compliance, continuous improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups for time and cost; manage local inventories and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downs and ensure guaranteed uptime; promote quality improvement processes
Seniority
Manager, hands-on leadership