Shift Supervisor
Core
Supervises Customer Engineers (CEs) and manages technical customer inquiries, training, and service operations in the semiconductor equipment industry.
Role type
Shift Supervisor (Service Operations)
Builds
Customer service operations and technical support for semiconductor equipment
Domain
Semiconductor / Materials Science
Deliverable
client delivery
Required skills
Coaching and directing staff, performance management, customer relationship management, technical support coordination, scheduling and workload planning, safety compliance
Preferred skills
Associate's Degree
Technologies
N/A
Responsibilities
Conduct customer trainings and handle technical inquiries, coach and direct assigned Customer Engineers, manage performance reviews and corrective actions, coordinate team workload and manpower requests, ensure adherence to safety and business procedures, support sales and technical teams
Seniority
Individual Contributor, supervisory level