Shift Supervisor
Core
Supervises Customer Engineers (CEs) and manages service operations for semiconductor and display manufacturing equipment customers.
Role type
Shift Supervisor (Service Operations)
Builds
Service delivery and customer support for chip and display manufacturing equipment
Domain
Semiconductor and display manufacturing equipment services
Deliverable
client delivery
Required skills
team supervision, customer relationship management, performance management, operational planning, safety compliance, technical support coordination
Preferred skills
business plan knowledge, regional office communication, project coordination
Technologies
N/A
Responsibilities
Coach and direct assigned Customer Engineers; manage customer inquiries and trainings; complete management reporting and workforce planning; ensure adherence to safety and departmental procedures; act as focal point for service issues.
Seniority
Mid-level, hands-on IC