Customer Engineer Manager - Austin, TX - (M3)
Core
Lead a team of Customer Engineers to support semiconductor equipment customers, managing daily operations, technical inquiries, and system installations.
Role type
Senior Customer Engineer Manager
Builds
Customer relationships and operational excellence for semiconductor manufacturing equipment
Domain
Semiconductor equipment and materials science
Required skills
Leadership, team coaching, customer relationship management, technical problem resolution, project management, account planning, system installation oversight
Preferred skills
MBA, Metrology/PDC knowledge, DDP Knowledge, FSO Experience
Technologies
Semiconductor equipment, Metrology tools
Responsibilities
Coach and direct a team of customer engineers; manage other managers as needed; initiate and monitor operational excellence activities; serve as the prime interface with Product Divisions; take responsibility for account planning and cost efficiency; oversee system installation and process support; act as the point of contact for service-related issues.
Seniority
Senior, hands-on IC