Manager, Customer Engineer
Core
Manage customer service operations, financial forecasting, and team leadership for semiconductor equipment in Singapore.
Role type
Manager, Customer Engineer (Service Operations)
Builds
Service agreements, system uptime, and operational efficiency for semiconductor and display manufacturing customers.
Domain
Semiconductor manufacturing equipment / Materials engineering
Required skills
Financial forecasting, team management, inventory management, RMA procedures, customer satisfaction management, technical problem solving, safety compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Forecast financial, manpower, and operational requirements; manage start-ups, local inventories, and RMA procedures; ensure customer satisfaction with service and system performance; interview, hire, and train customer engineers; escalate system downs and achieve guaranteed uptime; promote quality improvement processes.
Seniority
Manager, team leadership