Manager III, Field Service /Customer Engineer - Etch
Core
Manages and coaches a district of customer engineers, drives system installation and process support, and maintains customer relationships for semiconductor equipment.
Role type
Senior Field Service Manager / Customer Engineer Manager
Builds
Semiconductor equipment systems and process support
Domain
Semiconductor manufacturing / Materials science
Required skills
Team management, Customer relationship management, System installation planning, RMA management, Financial forecasting, Performance appraisal, Escalation handling, Account planning
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage, coach, and direct customer engineers in the district; Develop and maintain customer relationships at all levels; Execute system installation planning, reporting, and execution; Monitor CSD Award Program and mentor program; Manage RMA procedures and engineer hours tracking; Act as prime interface with Product Divisions (tech support, training, spares, reliability); Provide financial forecasts and cost efficiency plans for the district.
Seniority
Manager III, hands-on leadership