Manager III (M3), Customer Engineer
Core
Manages a district of Customer Engineers, driving system sales support, installation execution, and customer relationship management for semiconductor and display manufacturing equipment.
Role type
Senior IC Customer Engineering Manager
Builds
System installations, customer support plans, and district financial forecasts
Domain
Semiconductor manufacturing equipment / Materials engineering
Required skills
Customer relationship management, team coaching and performance management, account planning, financial forecasting, system installation planning, RMA management, cross-functional interface with Product Divisions
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develops and maintains customer relationships at all levels; manages, coaches, and directs customer engineers; initiates business reports and serves as the prime interface with Product Divisions; monitors CSD Award and mentor programs; executes escalation procedures; manages system installation planning and execution; manages RMA procedures and engineer hours tracking.
Seniority
Manager, hands-on leadership