Manager III (M3), Customer Engineer
Core
Managing a district of Customer Engineers, driving system sales support, and ensuring customer relationship maintenance for semiconductor and display manufacturing equipment.
Role type
Senior Customer Engineering Manager
Builds
System sales support plans and customer success strategies for semiconductor and display chip manufacturing
Domain
Semiconductor and Display Manufacturing Equipment
Deliverable
client delivery
Required skills
Team management, performance coaching, account planning, financial forecasting, RMA management, system installation oversight, stakeholder communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage, coach, and direct customer engineers in the district; Develop and maintain customer relationships at all levels; Initiate business reports and serve as the prime interface with Product Divisions; Monitor CSD Award Program and mentor programs; Execute escalation procedures; Provide support plans for system sales and manage financial forecasts; Oversee system installation planning and execution; Manage RMA procedures and engineer effectiveness metrics
Seniority
Manager III, hands-on leadership