Manager III, Customer Engineer
Core
Manage a district of Customer Engineers, oversee system installation and support, and drive financial results for semiconductor and display manufacturing equipment.
Role type
Senior IC Customer Engineer Manager
Builds
Semiconductor and display manufacturing equipment systems
Domain
Semiconductor manufacturing / Materials engineering
Required skills
Customer relationship management, team leadership and coaching, account planning, financial forecasting, system installation management, RMA procedure management, performance appraisal
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and maintain customer relationships at all levels; manage, coach, and direct customer engineers; initiate business reports and interface with Product Divisions; monitor award and mentor programs; execute escalation procedures; manage system installation planning and execution; manage RMA procedures and engineer hours tracking.
Seniority
Manager III, hands-on leadership