Manager, Customer Engineer (MDP)
Core
Manages a district of Customer Engineers, driving system sales support, installation execution, and customer relationship management for semiconductor equipment.
Role type
Senior IC Customer Engineering Manager
Builds
System installations, customer support plans, and district operational efficiency
Domain
Semiconductor manufacturing equipment
Required skills
Team management, customer relationship management, system installation planning, financial forecasting, RMA management, performance appraisal, escalation handling
Preferred skills
Technical knowledge of semiconductor processes, cross-functional collaboration
Technologies
Semiconductor equipment systems
Responsibilities
Manage and coach district Customer Engineers; execute system installation planning and reporting; monitor CSD Award and mentor programs; act as prime interface with Product Divisions; manage RMA procedures; conduct financial forecasting and cost efficiency analysis.
Seniority
Manager, hands-on leadership