Support Engineer – Interne IT (m/w/d)
Core
Support Engineer providing internal IT service management, user support, and process optimization for an IT company's internal users.
Role type
Mid-level IT Support Engineer (Service Management)
Builds
Stable and efficient internal IT operations and user enablement
Domain
IT Service Management / Workplace Technology
Deliverable
dashboards & analysis
Required skills
IT Service Management, User Support, Microsoft 365, Endpoint Management, ITSM Tools, ITIL Processes, Technical Documentation, Onboarding Support
Preferred skills
ServiceNow, ITIL Certification, Network Technologies, Client Technologies, Entra ID, Intune
Technologies
Microsoft 365, ServiceNow, Windows, Entra ID, Intune
Responsibilities
Support internal users with technical questions and problems, Identify recurring issues and develop long-term solutions, Optimize IT service management processes, Contribute to standardization and automation initiatives, Create and maintain technical documentation and knowledge base articles, Support new employees during onboarding
Seniority
Mid-level, hands-on IC