IT Service Desk Engineer (1st & 2nd Level) (m/w/d)
Core
Central point of contact for customers, combining classic IT support with onboarding, migrations, and technical process improvement in a Windows-based cloud environment.
Role type
2nd-level IC IT Service Desk Engineer
Builds
Stable operation of the cloudANWALT platform for law firms
Domain
LegalTech / Cloud Infrastructure
Required skills
Windows Server, Active Directory, Remote Desktop Services (RDS), IT Support, Problem-solving, Customer service
Preferred skills
Firewall/Network basics, IT Migrations, Onboarding projects, Business software knowledge
Responsibilities
Handle 1st and 2nd-level support tickets, Analyze and resolve daily IT issues in Windows cloud environment, Ensure stable platform operation, Support customer onboarding and IT migrations, Coordinate with software partners, Contribute to technical improvements and support process optimization