IT Support Technician
On-site
Core
Provide initial help desk support and manage service requests for clients in a fast-paced IT environment.
Role type
IT Support Technician (Help Desk)
Builds
IT support services and technology optimization for clients
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
Windows 10/11 proficiency, Windows Server knowledge, Active Directory, Virtualization, Help desk ticket management, Service request handling
Preferred skills
5+ years IT experience, Bachelor's degree, Project management, Multitasking, Client communication
Technologies
Active Directory, Cloud Support, Windows, DevOps
Responsibilities
Receive and log help desk calls, Provide initial support, Open and close service requests, Manage multiple projects, Prioritize user needs
Seniority
Mid-level, hands-on IC