Senior Associate, Desktop Technician
Core
Provide high-level technical support for 400+ users across global offices and remote locations, troubleshooting hardware, software, and infrastructure issues in a financial services setting.
Role type
Senior Associate Desktop Technician
Builds
Reliable desktop, server, and network environments for financial services users
Domain
Financial Services / Enterprise IT Infrastructure
Required skills
Active Directory, Group Policy, Citrix administration, Intune, SCCM, Microsoft Office 365, Azure applications, hardware troubleshooting, server support, networking, telephony support
Preferred skills
Financial services industry experience, analytical thinking, ability to work under pressure, self-motivation
Technologies
Microsoft Office 365, Azure, Active Directory, Citrix, Intune, SCCM, Bloomberg
Responsibilities
Troubleshoot hardware, software, and infrastructure issues; Install and maintain financial technology platforms; Provide technical guidance on servers, storage, and networking; Resolve application incidents and daily job errors; Respond to user technical queries; Participate in rotating on-call and weekend support
Seniority
Senior, hands-on IC