Enterprise Product Support Manager
Core
Recruit, manage, and develop a team of Operations Associates to support Stripe's largest and fastest-growing Enterprise users globally, focusing on building operations, driving process improvements, and delivering an incredible user experience.
Role type
Senior IC manager leading an operations support team
Builds
Operational capability for Enterprise user support in Stripe's global platform
Domain
Fintech / Financial Infrastructure
Deliverable
client delivery
Required skills
Team leadership and development, operations strategy, process improvement, cross-functional partnership, data-driven performance analysis, global user experience design, risk mitigation, metrics reporting
Preferred skills
Scaling support teams, expanding multilingual operations, launching new processes in high-growth tech environments
Responsibilities
Guide the organization to design and deliver incredible user experiences in globally and in APAC region, Recruit, manage, coach, and develop a team of Enterprise Support Specialist, Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact, Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks, Set clear goals and direction, and provide regular feedback on team members' performance, Be data-driven in your analysis of performance, and in your decision making
Seniority
Senior, hands-on IC with team management
