Order Management Senior Analyst
Core
Lead operational reporting, data visualization, and governance for the global Order Management function to ensure clean data flows and SLA performance within the Quote-to-Cash ecosystem.
Role type
Senior Order Management Analyst (Revenue Operations)
Builds
Real-time operational dashboards, exception handling playbooks, and validation runbooks for the global Order Management team.
Domain
SaaS, Revenue Operations, Quote-to-Cash (QTC), Subscription Billing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce CPQ, NetSuite ERP, Looker, Power BI, Tableau, Salesforce Analytics, Subscription Billing Models, SOX Control Frameworks, Order Management, Deal Desk, Revenue Operations
Preferred skills
SQL, Process Transition Leadership, Middleware Integration Tools (Celigo)
Technologies
Salesforce CPQ, NetSuite, Celigo, Looker, Power BI, Jira, Google Sheets, Avalara, Zendesk, claude, chatgpt, gemini, Salesforce Billing
Responsibilities
Build and maintain global Order Operations dashboards to track bookings QA, order cycle times, error trends, and SLA performance; Manage daily triage of blocked sales orders, integration errors, and amendment backlogs; Conduct final reviews of complex opportunities for policy compliance, pricing accuracy, and revenue recognition alignment; Maintain and refine test cases, validation runbooks, and SOPs during BPO transition; Partner with Systems Engineering to monitor order flow sync health and execute UAT testing; Serve as the primary regional escalation point for Deal Desk, Sales, Legal, and Billing to resolve booking blockers.
Seniority
Senior, hands-on IC
