Support Specialist
Hybrid
Core
Deliver exceptional application support to customers, providing information, best practices, and process guidance for Komodo Health's software applications.
Role type
Customer Support Specialist
Builds
Customer retention and product adoption for healthcare data analytics software
Domain
Healthcare technology / Data analytics
Deliverable
client delivery
Required skills
Customer support, Service Cloud, Gainsight, Jira, Google Suite, SQL, English written communication
Preferred skills
Healthcare industry knowledge, software lifecycle understanding
Responsibilities
Answering customer questions about product features and behaviors, handling common technical tasks, gathering requirements for support tickets and collaborating with product/engineering teams
Seniority
Mid-level, 2+ years experience