ServiceNow Implementation Consultant / Developer (m/w/d)
Core
Implementing and configuring ServiceNow solutions (ITSM, CSM, ITOM) to translate customer business and process requirements into technical implementations.
Role type
ServiceNow Implementation Consultant / Developer
Builds
ServiceNow applications and ITIL-based processes for enterprise clients
Domain
IT Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow configuration and customizing, ITIL process mapping, JavaScript, Glide API, Flow Designer, ServiceNow integrations, Agile/Scrum project management
Preferred skills
ServiceNow certifications (CSA, CIS), negotiation skills, travel readiness within DACH region
Technologies
ServiceNow, JavaScript, Glide API, Flow Designer
Responsibilities
Independently configure and implement ServiceNow solutions over the project lifecycle, map ITIL processes (Incident, Problem, Change, Request, Service Catalog, CMDB) to ServiceNow, analyze customer requirements for feasibility, conduct testing and quality assurance, coordinate with customers and business units to clarify requirements and present solutions
Seniority
Mid-Senior, hands-on IC
