Technical Account Manager
Core
Own the ongoing technical relationship for enterprise customers, acting as a trusted technical advisor to define technology strategy and drive product adoption.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Braze customer success and technical adoption for enterprise accounts
Domain
SaaS / Customer Engagement Platform
Deliverable
client delivery
Required skills
Technical account management, product implementation, solution architecture, business analysis, project management, technical documentation, stakeholder communication
Preferred skills
Bilingual skills beyond English
Technologies
SaaS, Mobile, API, Programming
Responsibilities
Partner with Customer Success to own technical relationships and drive adoption; Help customers instrument Braze across their stack; Facilitate discovery and recommend solutions based on unique needs; Support day-to-day inquiries and requests for optimization; Empower customer engineering teams through enablement and education; Create solutions documentation and drive progress on technical work streams; Validate product use cases and translate customer requirements to the Product team.