Lead, Technical Account Management (Travel, New Markets)
Core
Lead a team of Technical Account Managers (TAMs) to support SMB merchants with technical success, integration solutions, and product optimization throughout the product lifecycle.
Role type
Senior IC/Manager, Technical Account Management
Builds
Technical support and integration solutions for SMB merchants using Affirm's payment products
Domain
Fintech / B2B SaaS / E-commerce
Deliverable
client delivery
Required skills
People management, B2B technical account management, web development technologies, REST APIs, team coaching and mentoring, OKR tracking, technical evaluation, cross-functional advocacy
Preferred skills
E-commerce or in-store retailer solutions experience
Technologies
REST APIs, web development technologies
Responsibilities
Coach and mentor experienced TAMs, establish and track team OKRs, forecast TAM demand and recruit, evaluate new hires on technical capabilities, handle escalations and provide guidance on integration solutions, advocate for merchants cross-functionally
Seniority
Senior, hands-on IC with people management responsibilities