Associate Account Manager
Core
Support Administrator's travel and expense needs, solve customer issues, and act as the front line for traveler experience and product feedback.
Role type
Associate Account Manager (SaaS)
Builds
Customer-facing platforms and internal tools for travel management
Domain
Travel technology / SaaS
Required skills
Account management, customer lifecycle management, contract negotiation, KPI tracking, segmentation, project management, data analysis, problem-solving, communication
Preferred skills
Passion for travel, product understanding, high energy, initiative
Technologies
KPI tracking tools, CRM systems
Responsibilities
Partner with Commercial Account Managers on account prioritization, run playbooks and track results based on KPIs, renew and negotiate contracts, provide internal feedback on product improvements, drive customer satisfaction and retention.
Seniority
Junior, hands-on IC
