Senior Customer Success Manager, Puerto Rico
Core
Build long-term strategic partnerships with Axon's larger enterprise customers to drive product adoption, operational efficiency, and value realization.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Strategic customer partnerships and adoption of law enforcement safety and justice software
Domain
Public Safety / Law Enforcement / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, strategic partnership building, executive business reviews (QBRs), project management, process improvement, data analysis for adoption tracking, cross-functional liaison, renewal and expansion enablement, voice of the customer feedback collection
Preferred skills
Experience with law enforcement workflows, training program management, product roadmap influence
Technologies
Data-analysis tools, Axon product ecosystem (body-worn cameras, Fusus, VR training)
Responsibilities
Facilitate executive business reviews and annual ROI conversations; translate deployment goals into success criteria; act as a liaison between Sales, Professional Services, and customers; track product adoption and drive usage insights; manage high-impact issue escalations; prepare accounts for renewal and identify upsell opportunities; collect and funnel customer feedback to product teams.
Seniority
Senior, hands-on IC