Software Technical Account Manager - Boise
Core
Serve as a trusted technical partner helping public safety agencies deploy, adopt, and operate mission-critical Axon technology while resolving complex issues and optimizing workflows.
Role type
Senior Technical Account Manager (Public Safety)
Builds
Successful deployments and operational success for public safety agencies using Axon's ecosystem of devices and cloud software
Domain
Public Safety / Law Enforcement / Cloud Software & Hardware
Deliverable
client delivery
Required skills
Technical account management, SaaS/cloud platform support, troubleshooting & root-cause analysis, stakeholder communication, cross-functional collaboration, networking concepts, system integrations, enterprise software environments
Preferred skills
Public safety/law enforcement/government domain experience, CAD/RMS/CJIS/digital evidence systems familiarity, Power BI/SQL/analytics platforms, AI-powered products/workflow automation, technical certifications (Microsoft/Cisco/ITIL/cloud)
Technologies
Axon ecosystem, Power BI, SQL, cloud platforms, CAD, RMS, digital evidence systems
Responsibilities
Diagnose and resolve complex technical issues across software and integrated solutions; Lead technical troubleshooting and coordinate root-cause analysis; Partner with deployment teams to design, configure, and implement solutions; Build trusted relationships with agency stakeholders; Conduct regular customer reviews focused on technical health and adoption; Deliver advanced product training and technical education; Utilize data tools to support customer insights and monitor adoption metrics; Work onsite to support deployments, training, and critical incidents
Seniority
Senior, hands-on IC with customer-facing delivery