Technical Support Engineer
Core
Lead a technical support team and perform advanced troubleshooting for complex data storage infrastructure issues.
Role type
Lead Technical Support Engineer (Player-Coach)
Builds
Data storage platform reliability and customer incident resolution
Domain
Data Storage / Cloud Infrastructure
Deliverable
client delivery
Required skills
Kubernetes administration, Linux system internals, Bash scripting, Python scripting, MongoDB troubleshooting, PostgreSQL troubleshooting, ticket triage, SLA management, root-cause analysis
Preferred skills
Spanish or Portuguese language proficiency
Technologies
Kubernetes, Linux, Bash, Python, MongoDB, PostgreSQL
Responsibilities
Oversee daily support queue and assign tasks based on technical expertise, Monitor and ensure team meets SLAs, Provide technical guidance and code reviews to junior engineers, Act as primary escalation point for critical customer incidents, Perform root-cause analysis on logs and traces for complex environments, Identify gaps in support workflows and update runbooks
Seniority
Senior, hands-on IC with leadership responsibilities
